Frequently Asked Questions

Payment and Contracts

Does Globekey charge commission, transaction fees or a setup fee?

There are no set up fees, no commission and no transaction fees. We simply charge a fixed monthly fee based on the number of rooms in a property. A 15% discount applies for annual pre-payment.
More on Plans & Pricing

How do we pay Globekey?

We invoice 3 months in advance and accept Visa, MasterCard, cheque, bank wire transfer, and PayPal.
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What is your minimum contract period?

You can cancel your plan anytime with 60 days notice.
Full Terms & Conditions

Trial Accounts

What are the limitations of a trial account?

The free trial is fully functional for 30 days and you can go live as soon as room types, rates and allocations have been set up.
Request an obligation-free trial

What happens after my trial?

All your hotel information is retained and you can continue using the system if you sign up for a contract during the trial period of 30 days.
Request an obligation-free trial

Customer Support

Do you provide customer support and are there extra charges?

Please email us at with any support queries - free of charge.


How does Globekey integrate with my hotel website?

Either place a 'Check Availability' link on your website that directs people to our booking screens or place a more detailed date selector that connects to the hotel booking engine (recommended). Both options will redirect the customer to the Globekey booking screens, which are made to look like your website. You may wish to speak to your web developer or our support team about the steps required to implement either solution.
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How do the booking screens look?

Globekey replicates the design of your website on the booking pages so that the look and feel is consistent through the booking process.
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Do I need to install any software?

Globekey is a web based booking solution and can be accessed through any computer with an Internet connection without the need to download or install any software.

How long does it take to implement Globekey?

Some clients go live with our system within 24 hours!

Once you have entered your rates and availabilities to the system you can simply add a link from your website to our system and you will be able to receive your first online bookings.


Does Globekey have a Channel Manager or connect to any third party channels or websites?

Globekey is not a channel manager but we have interfaces in place to a number of key Channel Managers on the market which allow you to update Globekey like any other channel directly through these interfaces. There is no charge from our end to activate this interface.
More on Channel Managers

Does Globekey connect to GDS systems?

Yes, you can connect Globekey and your GDS account. Rates from the Globekey system can simply be pushed to more than 600 000 travel agents worldwide.
More on GDS Systems


Can I define special rates for travel agents or corporate clients?

Yes, you can create special rates for travel agents or corporate clients, provide them with login credentials and track the number of rooms booked and revenue.
More on Rates 


Does Globekey collect credit card details in the booking process or process deposit payments?

Globekey stores credit card details on a secure server for a hotel to retrieve and process through their own merchant account, unless they have a linked payment gateway to take deposits or full payments.
More on Security & Payment Gateways

Other Questions

Please contact one of our friendly representatives for any questions that are not answered here.

International Contacts


Turkey +90 549 505 09 00

Portugal +351 275 315 620

Others +61 2 8031 1292


Thailand +66 7628 2378

China +86 139 1818 6427

Indonesia +62 361 9288 681

India + 91 9167 44 7773

Others +61 2 8031 1292


Australia +61 2 8031 1292

Others +61 2 8031 1292


Mexico 045 322 136 4767

Others +61 2 8031 1292

Worldwide Sales

Australia +61 2 8031 1292

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