Hotel Chains
Comments from hotel groups using Globekey
reservation system for multiple properties from one or more websites:
Tauzia Hotel Management for Harris Hotels & Resorts - Indonesia
Richard Luquain, Corporate Sales & Marketing Director
"Since 2005, we are very pleased with the online booking services provided by Globekey.
First of all, Globekey offered www.harris-hotels.com guests the possibility to book online
with an instant confirmation and optimized our marketing data consolidation at a competitive fixed monthly fee.
Beside this, our sales offices as well as our regular corporate clients are able to make online reservations through Globekey,
saving time and administrative coordination among our different branches. Last but not least,
the multiple and flexible Globekey features and Globekey’s employee reactivity have always satisfied our company users.
A MUST in hospitality industry, highly recommended."
Marco Polo Hotel Group - Hong Kong
Jeff Flowers, Senior Vice President, Marketing &
Development
"We are very pleased with Globekey's seamless integration
to www.marcopolohotels.com and with the fact that guests can now book our rooms in multiple
languages. The Globekey product offered us more advanced functionality,
at a competitive fixed monthly fee. Our sales offices are able to
make reservations online through special Globekey links, saving
a huge amount of administration time."
Amari Resorts & Hotels - Thailand
Duncan Webb, VP Sales and Marketing
"I believe that the availability of online confirmation is essential
to hotel companies seeking to maximise their revenue from the Internet.
Globekey offered a cost-efficient and effective way of adding this
facility to www.amari.com.
The multiple features of the software have also proved useful in
areas of yield management and marketing data."
Comment from Internet Marketing Consultant to the Hospitality Industry:
Occupancy Marketing - Edinburgh, Scotland
Mark Forrester, Managing Director
"We began looking for online reservations solutions in 2004
for our customers, having been disillusioned with the service offered
to clients by incumbent suppliers. Customer service and lack of
flexibility were two recurring issues. Since working with Globekey
we have transitioned upwards of 10 www.occupancymarketing.com clients to Globekey and Agent-Key with universal success, and we
will continue to do so."
Youth
Hostels
Comment from youth hostel using Globekey:
Highbridge House - New York, USA
Ravishankar Nanjundeswaran, Director
"Since adding Globekey to www.highbridgehouse.com the majority of our budget-conscious guests have chosen to book
their accommodation in real-time, entering credit card details onto
the Globekey secure server. Our staff find the system easy to use
and flexible to manage 50 beds in 6 different dorm rooms."
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Independent Hotels
Comments from independent hotels using
Globekey reservation system:
The Knight Residence – Edinburgh, Scotland
Colin Stone, General Manager
"We have been using Globekey now for over 5 years, since 2003. The software just keeps getting better - simple to use yet highly flexible.
The fully customisable guest interface is logical, easy to understand with maximum opportunities for up-selling.
We receive many approaches each year from alternative booking engines for www.theknightresidence.co.uk
but have seen nothing which comes close to providing the level of sophistication at that price point."
The Charterhouse, Hong Kong SAR
Raymond Siu, Director of Sales & Marketing
“Since we started using Globekey, our production from the system
has been growing steadily. For the first eight months, Globekey
produced more than 2,300 room nights from www.charterhouse.com and reservation numbers continue to grow. Globekey has proved very
successful in converting ‘lookers to bookers’ at our website.”
Carlsbad Inn Beach Resort
California, USA
Carol Dudeck, Director of Sales & Marketing. "Globekey
is user-friendly to both guests and staff. Reservations on www.carlsbadinn.com have been increasing monthly. We are especially pleased to be able
to add packages to our website and have them available for immediate
booking. Something we have never before accomplished with more cumbersome
reservation systems. The Globekey system has been everything that
was promised and more."
Hotel Sanur Beach - Bali
Christoph Voegeli, General Manager
"The Globekey system saves enormous amounts of administration
time, and enables our accounting department to effectively track
revenue. We are enjoying improved occupancy levels thanks to Globekey,
as a result of improved marketing and distribution through www.sanurbeachhotelbali.com."
Tai Pan Hotel - Bangkok, Thailand
Roland Aung, Front Office Manager
"I am impressed by how easy it is to use the Globekey software.
I entered our initial hotel details, prices and availability in
just a couple of hours and our webmaster needed only 30 minutes
to add a small amount of coding to link Globekey to www.taipanhotel.com.
Globekey gave us a low-cost solution to receiving instant reservations
from our website".
Coyaba Resort - Montego Bay, Jamaica
Kevin Robertson, Director of Sales
"I would say the Globekey system is very straightforward and easy to use
- our reservation staff at www.coyabaresortjamaica.com have picked it up easily.
Not only does it allow us to offer a competitive service but it is flexible enough for our unique market - room only or room plus meals etc.
- and of course it is very affordable. And with 24 hour access, it really is the reservation processing system that does not sleep."
Atlantic Palace Suites Hotel - New Jersey, USA.
Peggy Casasanto, General Manager
"In the first 3 months of using Globekey, we did over $88k in business on which we would have had to pay third party commission.
The easiness of the system and the support from Globekey have been outstanding - a quick way to take control of your inventory.
I would recommend Globekey as the way to go - no expensive hardware or software to purchase.
We were up and running on www.atlanticpalacesuites.com in a few hours. Thank you, Globekey!"
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Small Properties
Comments from small properties using Globekey reservation system:
Damai Lovina Villas - Bali, Indonesia
Nils Normann, Owner
"On the core level Globekey simply out-performs systems costing thousands times more,
while still having enough bells and whistles to satisfy most groups and properties.
Globekey offers www.damai.com dependable and prompt customer service. Thoroughly recommended."
Haus Arkona - Berlin, Germany
Fabian Bever, Owner
"We have been working with Globekey’s software for several years on www.hausarkona.de,
after testing some of its competitors. The system has been running reliably and saves us a lot of IT costs.
It has proven to be user-friendly in particular with guests who have no credit card, or don’t feel comfortable to give out credit card details
and instead prefer wiring down-payments or faxing payment info."
Lucca In Villa (3 villas) - Lucca, Italy
Giancarlo Venturini, Owner
"Being aware that online confirmation systems are the present and the future for hotel bookings, we decided in 2007 to add our properties to Globekey.
Now our website www.luccainvilla.it has its booking engine and
I can proudly say that this was one of the best decisions I took since I opened my Bed and Breakfasts.
You save time and money giving your guests an easy way to make reservations and the Globekey people are always ready to answer your questions.
Many thanks Globekey."
Our Secret Garden Mountain Retreat
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California, USA
Deborah Graves, Owner
"Globekey has definitely brought more business to Our Secret
Garden. Customer service has been excellent and we found it easy
to add reservation links to www.bigbearsecretgarden.com for each of our 6 cottages. The system offered an immediate and
affordable solution to make our website interactive, with our own
website header included on Globekey's reservation screens."
Casa La Fe - Cartagena, Colombia
Geoff Chew, Owner
"Globekey is indispensable for my business. 95% of my bookings
are made online from www.casalafe.com and, when compared to other systems that take a commision of 10%,
the costs are very reasonable. About half my bookings come from
US or Europe where people are happy about using Secure Servers.
But the system will accept reservations without entering card details
if people are concerned and we then send them a reservation form
as an email attachment which they can complete with card details
and fax back to us. A big advantage of the system is that it does
not require installation of any software on your PC - everything
is remotely hosted. Since I started using Globekey, their server
has never been down or prevented access. Also sales and support
are very responsive to queries."
Foreign Correspondents Club
of Cambodia - Phnom Penh
Michelle Duncan, Operations Manager
"Even though we only have 3 guest rooms, Globekey treats
us with as much importance as a large hotel. We manage all our room
availability and reservations on Globekey - and of course our journalist
clients expect to be able to book in real-time at www.fcccambodia.com"
Victoria Court B&B - Southsea, UK
David Johnson, Owner
"Prior to adding Globekey to www.victoriacourt.co.uk I handled all new reservations personally to ensure that we didn't double-book
our B&B rooms. After adding Globekey I was able to take 2 weeks holiday
and saw confirmed reservations arriving daily - from a nearby Internet
Cafe while logged into Globekey!"
Pension Hayaokidori - Hakupa, Japan
Masaki Bono, Owner
"Our website www.hakubajapan.com needed a method to confirm bookings in real-time
because subscribers wanted to know their bookings were confirmed or not and we also needed to hedge the risk of no shows and easy cancellations.
I had searched booking engines and Globekey was the best fit to our needs. Wish I don't have a language barrier as my mother-tongue is Japanese and
I appreciate the Globekey staff being so patient with my English which is like a 3 year old kid speaks!"
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