Globekey Support Portal

While we strive to make the Globekey Hotel Booking Software as easy as possible to use, we understand there are sometimes issues that you need a bit of help with.

How to contact Globekey Customer Support

For urgent queries, please call us at the closest point of contact. All our staff have a background in the hospitality industry, they speak your language and understand if you're not super computer literate.

Alternatively, email our support team, or submit a support ticket below, and we'll respond by email, or call you if it's easier to have a quick chat!


Submit a Support Ticket

Thank you

We have received your support request and will be in touch shortly.

Need help logging in?

  • Where do I log in?
    Use this link to access the Globekey login page 
  • What is my account number?
    Please view your Globekey set-up email or your last invoice for your account number, or call your nearest Globekey representative.
  • What is my username?
    Please view your Globekey set-up email with detailed instructions. 
  • What is my password?
    If you've forgotten your password, contact us by email.
  • The login screen and administration pages look weird!
    Check here too see if your web browser is supported, and update to a newer browser if required.

Are you looking for the User Manual?

Login to the Globekey backend and view the manual by clicking the 'Help' link in the top right corner of the screen. We provide the manual on interactive screens, and you can download a printable PDF version if that's easier for you.


International Contacts


Turkey +90 549 505 09 00

Portugal +351 275 315 620

Others +61 2 8031 1292


Thailand +66 7628 2378

China +86 139 1818 6427

Indonesia +62 361 9288 681

India + 91 9167 44 7773

Others +61 2 8031 1292


Australia +61 2 8031 1292

Others +61 2 8031 1292


Mexico 045 322 136 4767

Others +61 2 8031 1292

Worldwide Sales

Australia +61 2 8031 1292

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